Location: Fully Remote
Employment Type: Seasonal
Are you a seasoned change management professional who thrives on driving customer success and operational excellence? Trissential is hiring an OCM Leader to join our client’s team and lead the deployment of a unified customer experience. This is a high-impact, fully remote role where you’ll be the face of transformation—managing onboarding, customer communications, and internal coordination to ensure seamless delivery and satisfaction.
What’s in It for You?
- Customer-Centric Impact– Be the voice of the customer and lead initiatives that directly shape their experience
- Strategic Leadership – Own deployment funnels, manage communications, and drive internal alignment
- Remote Flexibility – Work from anywhere while collaborating with cross-functional teams
- Professional Growth – Expand your expertise in analytics, project management, and customer engagement
Your Role & Responsibilities
- Lead deployment management of the Unified Experience to customers
- Manage onboarding funnels and customer outreach strategies
- Provide analytics support using Excel and Power BI to track customer statistics and funnel performance
- Own customer communication—both high-touch (meetings) and low-touch (emails/forms)
- Serve as the primary point of contact during hypercare periods
- Lead and manage customer VOC (Voice of Customer) calls and feedback loops
- Create and distribute weekly onboarding newsletters
- Support internal onboarding activities and provide project management assistance
Skills & Experience You Should Possess
- 8+ years of experience in change management, customer success, or deployment leadership
- Strong customer focus and ability to translate feedback into actionable insights
- Advanced Excel skills and experience with Power BI for analytics
- Excellent attention to detail and organizational skills
- Project management mindset with proven ability to manage multiple deployments
Bonus Points If You Have
- Experience with Salesforce
- Familiarity with onboarding automation tools or customer success platforms
- Background in enterprise-level change management initiatives
Education & Certifications You Need
- Bachelor’s degree in Business, Communications, Project Management, or related field
- PMP or Prosci Change Management certification is a plus
What We Offer
At Trissential, we believe in empowering professionals to lead with impact. By joining our client’s team, you’ll be part of a mission-driven environment that values innovation, collaboration, and customer success.
- Competitive Compensation– up to $83 per hour, based on skills and experience
- Remote Work Model – Enjoy full flexibility while making a real impact
- Career Development – Access to training, certifications, and leadership opportunities
- Supportive Team Culture – Work with a team that values continuous learning and growth
Only candidates authorized to work in the US will be considered for this role.
Ready to lead change and shape customer success?
Apply today and take the next step in your career as an OCM Leader with Trissential!
