Consultant, Product Operations Analyst

Trissential is seeking a Product Operations Analyst with a focus on digital health product operations to join our client team remotely in Rochester, MN. In this role, you’ll apply your analytical and operational expertise to drive the effective implementation and ongoing support of digital health solutions. By leveraging data insights and improving processes, you’ll play a key role in supporting clinical programs, optimizing product deployment, and ensuring a streamlined experience for both product teams and end-users. This position is open only to candidates authorized to work in the US. Ready to make an impact in digital health innovation? Reach out to us today!

• Apply advanced systems thinking to tackle complex operational challenges and support digital health products
• Use analytical tools to evaluate processes and outcomes, offering actionable insights for improvement
• Extract, analyze, and interpret data to support clinical programs and drive strategic decision-making
• Develop and maintain metrics dashboards to track KPIs, ensuring alignment with organizational goals
• Collaborate with product and operations leaders to coordinate and implement new product solutions
• Act as a primary liaison across clinical, digital operations, and product teams to maintain clear communication
• Validate products through end-to-end testing, supporting the launch of new features and services
• Monitor feedback from patients, care teams, and end-users to identify and address improvement areas
• Provide training and develop resources to align operational strategies with organizational goals
• Oversee device configuration, logistics, and third-party compliance with service-level agreements
• Manage purchase orders and invoices, monitor budget spending, and perform budget analysis

• Bachelor’s degree in business, engineering, statistics, healthcare, or related field with 2+ years of analyst experience, or high school diploma/GED with 6+ years of relevant experience
• Solid understanding of business strategy and operational planning principles
• Proficiency in operational analysis methodologies and tools

• Strong analytical and operational skills, particularly in clinical services and process improvement
• Expertise in data extraction, process design, and stakeholder collaboration
• Familiarity with user adoption activities, including onboarding, support ticket management, and enhancement tracking
• Knowledge of governance and compliance for digital platforms, including SLA and usage compliance

• Experience with digital platforms such as Email Campaign Management, Journey Orchestration, and Project Management software
• Hands-on experience with user support, training, and user adoption activities

• Proven ability to create reports, provide training, and support digital platforms effectively
• Experience with vendor management, particularly in SaaS models

Trissential offers a competitive compensation package for full time roles. The hourly pay range for this role is $58 to $62 depending on candidate's qualifications and experience. This role is eligible for benefits and includes options for medical, dental, vision, and tele-health benefits; Health Savings Account with company contribution; up to 48 hours of accrued paid safe and sick time, and 401k retirement savings.

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